Shipping & Delivery Policy

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

Delivery Options & Timeframes

Nigeria (Domestic): 2–5 business days via local courier.

Shipping Fees

Exact shipping costs are calculated at checkout based on weight and destination.

Lost or Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging.

If your order hasn’t arrived within the estimated timeframe, please email victorandrenee.ng@gmail.com so we can assist.

Refund & Return Policy

We want you to love your purchase. If something isn’t right, here’s how we can help:

Eligibility for Returns

Returns are accepted within 7 days of delivery.

Items must be unused, in original packaging, and in the same condition you received them.

Perishable or personalized items (e.g., custom prints) are not eligible for return unless defective.

How to Request a Return

Email victorandrenee.ng@gmail.com with your order number and reason for return.

Wait for our confirmation and return instructions.

Ship the item back using a trackable service. Return shipping costs are the buyer’s responsibility unless the item is defective.

Refunds

Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need a different size or item, please request an exchange when contacting us. If the item is unavailable, a refund will be issued.